Donate with confidence
NEST is audited by the FRSB
so you can be sure your
donation all goes to help the
causes promoted by NEST on
this website.
so you can be sure your
donation all goes to help the
causes promoted by NEST on
this website.
New buildings at the Mudzi
Trust in Zimbabwe financed by
donors to NEST.
Trust in Zimbabwe financed by
donors to NEST.
Fundraising Standards Board
Our Fundraising Promise NEST are members of the Fundraising Standards Board self-regulatory scheme. The Fundraising Standards Board works to ensure that organisations raising money for charity from the public do so honestly and properly. As members of the scheme, we follow the Institute of Fundraising’s Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise We are committed to high standards We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise We comply with the law including those that apply to data protection, health and safety and the environment We are honest and open We tell the truth and do not exaggerate We do what we say we are going to do We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details We are clear We are clear about who we are, what we do and how your gift is used Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive We give a clear explanation of how you can make a gift and amend a regular commitment We are respectful We respect the rights, dignities and privacy of our supporters and beneficiaries We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision. If you tell us that you don’t want us to contact you in a particular way we will not do so We are fair and reasonable. We take care not to use any images or words that cause unjustifiable distress or offence. We take care not to cause unreasonable nuisance or disruption We are accountable. If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication Our Complaints Procedure NEST – The New Start Trust is run solely by volunteers but we aim that our procedures and actions conform to the highest standards. Should you have any complaint about any aspect of the trust, the designated Complaints Coordinator will make every effort to resolve your complaint quickly and fairly. NEST – The New Start Trust will: Treat complaints seriously and deal with them appropriately. Resolve complaints as promptly as possible. Learn from complaints and take action to improve its service. Ensure that complaints are treated in confidence. To help NEST investigate and resolve your complaint, we will need the following information:
Write to Mandy Cormack, NEST – The New Start Trust at 20 Alric Avenue, New Malden, Surrey, KT3 4JN with details of your complaint and the required information, as stated above. NEST will acknowledge a complaint about fundraising within 14 days of receipt of the complaint. NEST will advise you of the outcome of the investigation within 30 days of receipt of the complaint (In exceptional circumstances, for example if the Complaints Coordinator is on holiday or sick, NEST may need more than 30 days to respond. If this happens both the complainant and the Fundraising Standards Board will be advised accordingly. If you are dissatisfied with the outcome of the investigation, you have the opportunity to refer the complaint to the Fundraising Standards Board (Hampton House, 20 Albert Embankment, London, SE1 7TJ) within 2 months of NEST’s response. The Fundraising Standards Board will investigate all complaints that are concerned with a breach of the Institute of Fundraising’s Codes of Fundraising Practice or a breach of the Fundraising Promise, provided that the complainant has first directed the complaint to the charity concerned but is not satisfied with the answer received. Registered Charity: 1033161 www.newstarttrust.com The Fundraising Standards Board, Hampton House, 20 Albert Embankment, London, SE1 7TJ t. 0845 402 5442 www.frsb.org.uk |
